NEW
KNOWLEDGE
ATTUNEMENT
QUALITY
LOVE
Master Service
Master Service
When service is given out of true love, it is selfless and genuine. It transcends personal gain or recognition, and focuses solely on the well-being of others.
Acts of service driven by love are characterized by compassion, empathy, and a deep sense of connection to those served. Whether it's caring for a guest, customer, family member, friend in need, or contributing to society, motivation comes from a place of pure affection.
Service driven by true love creates a sense of fulfillment and strengthens the bonds between individuals, fostering a more compassionate and interconnected world.
Why Master Service
THE FOCUS HAS BEEN ON THE NUMBERS - INSTEAD OF HOW TO IMPROVE THE EXPERIENCE
WE HAVE PROBLEMS GOING FROM ANALYSIS TO ACTION
EXPERIENCE OBSTACLES IN MANAGEMENT NOT BEING DRIVEN IN THE NPS WORK
THE QUALITY OF CUSTOMER DATA IS WE LACK SUFFICIENT COMPETENCE AND KNOWLEDGE IN THE DIFFERENT MOMENTS
WE DO NOT TRAIN AND COACH ENOUGHLY OR NOT AT ALL IN SERVICE.
SERVICE IS A PROFESSION THAT SHOULD BE ASSOCIATED WITH A SOLID EDUCATION.
What is Master Service?
KNOWLEDGE-QUALITY-ATTUNEMENT-LOVE
Act before the question comes
See before anyone else searches
Know what is meant
See and create the unexpected service opportunity
Always the guest first
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Work and deliver with love
Implementation
01
Individual Coaching Conversations
Discover your full potential through individual coaching conversations. Get tailored guidance and support to reach your goals and overcome obstacles. Book your session today and let us create your path to success together.
02
Involved in operation
Be involved and make an impact! By being involved in operations, you can contribute to change and progress within the business. Take the chance to influence and shape the future with us.
03
Ongoing follow-up for 3-6 months
Receive continuous support and feedback over a period of 3-6 months. With ongoing follow-up, we can ensure you reach your goals and support you throughout the process.
04
Team Coaching
Get your team to reach new heights through team coaching. With tailored sessions and support, we can help your team strengthen collaboration, resolve conflicts and maximize their potential.
05
Certification upon proven results via measurement tools
and personal assessment
Certification upon demonstrated results through measurement tools and personal assessment gives you proof of your performance and progress. Take the steps towards recognition and validate your efforts with our verification process.
Reflection
YOUR ROLE YOUR RESPONSIBILITY
What was good?
What was bad?
What should I think about next time?
Why didn't it go as I thought?
Did everything go as I planned?
What was difficult?
How was my energy?
What did my body language say?
Education - Service Engineer
What knowledge do we need to succeed?
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How do I function in different situations?
How am I perceived?
Am I an ambassador for my own brand?
Am I working on my own reflection?
Am I willing to change?
How do our energies work?
How are my energies perceived?
How am I perceived by other people's energies?
Am I aware of the power of the silent language?
Do I have a twisted vision?
Am I adaptable in different situations?
Do I put the guests in focus?
Do I have the right energy?
Do I train at Master Service?
Am I working with love?
The self-check
Every morning - check your mindset and your energy!
Every day, on several occasions, check in with your colleagues and their energies!
Before the end of the day, reflect on today's meetings and your actions!
Give yourself praise and set your mindset that the next day will be a brilliant day!
Master Service Certification
01.
A period of 6-8 weeks (customized)
02.
Individual and group
certification
03.
Individual coaching A 60 min - 30 min - 15 min
x4
04.
Group certification
A 120min - 60min x 3
05.
Implementation: Goals Journey Results Follow-up