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MICHAEL AHNELL

MORE ABOUT ME

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Who am I?

A native of Gotland who, after a number of years, has landed a second time in the city of Stockholm. As a person, I am powerful, energetic, sales-oriented, service-oriented and goal-oriented.

My life has always been reflected in sales, marketing and service. Based on this, I have set my goal to work in a company that stands for Master Sales and Service. I want to work with and help companies that believe in the future, see opportunities and dare to change.

My hallmark is that through knowledge for quality with feeling and love, we together raise the satisfied employee index and satisfied customer index, which is crucial for the final result.

My Education

2020
Business Manager

Training areas such as the organization as a whole, goals and strategies, business models, corporate culture and data-driven IT organization. Also financial management, analysis & key figures.

2016
Certified ICF Coach

Diplomerad coach, ABC-företaget. Godkänd av International Coach Federation (ICF) utbildningskrav för ACC-certifiering.

1992-1995

Internal training received continuously over 3 years. Scope: finance, sales, leadership, projects and marketing.

GNLD Business & Leadership School
1982-1983
Lions Township High School

Education at Lions Township High school, LA Grange Chicago during a period when I lived in Chicago, USA

My work history

2009-2020
Masec Management

During this period I have worked as a key account manager, development manager and operations manager for facilities both in Sweden and abroad. One of the main tasks is and has been to ensure the delivery of optimal service towards the best sales and ensuring the entire service chain. In this process, I train employees and coach them in everything from the moment of truth, personal responsibility, service & sales techniques and the power of pedagogy. Now I have been in Stockholm for 2 years to find new challenges.

2014-2020

During my last 2 years I have worked within the Local Market Group as Sales and Marketing Manager. The goal here has been to place the sales culture within the business, develop the right processes and flows, develop a customer care program and work according to a marketing and sales plan that is carefully planned and managed based on budget and goals.

During the first 4 years within the group I worked as floor manager for the entire building at Tolv Stockholm. A place of 8000 sq m where you will find, among other things, event spaces, one of the world's largest Olearys, Gnarly Market, Boston Grill, and BO Hotell. The place has a number of visitors that far exceed a million per year.

As a sales & service manager, my job here was to sell, market and develop the business. Also to ensure, coach and train staff in service and sales. Being live on stage all day when we meet our visitors, guests, customers and colleagues requires training and education. Educating our employees to understand the importance and power of their own energy / attitude is something we often miss. Making them realize the part they have in the company's results and that they are the company's ambassadors at and outside of work.

Additional assignments during the period at Tolv (which I am still involved in) are the Integration Pact of the City of Stockholm and the Advisory Board for integration and newcomers within the City of Stockholm.

Local Market Group/Tolv Stockholm
1992-1995
Nürnbergshuset
Hotell

Nünberghuset offers services such as hotels, premises and events such as parties and conferences. Full operational responsibility, budget and profit responsibility with reporting to the CEO. I led the business through a change process to be able to create future goals and opportunities for the company.

I analyzed the house's possibilities, reported this to the CEO and then started a process that included:

– Reorganization where all employees applied for their positions.

– Rationalized operations and created new revenue opportunities such as hotel operations, nightclub operations and art galleries.

– Designed all the design in all spaces and was responsible for all purchases.

– Change the service chain, raise service & sales levels and secure the guest experience.

– Work actively side by side with employees in all areas.

2009-2012
Restaurangchef/Utvecklingsansvarig

Worked with the development of the businesses: Tärnaby Fjällhotell, Lingårdens Hotell & Värdshus, Tusen & En Natt, Centro Kök & Bar, Brasilien hotell, Wiktoria Itaparica and Holmberget Restaurang. Common to all companies was that my role consisted of fully running the restaurant, leading the development and sitting in the respective management group.

2007-2009
Travel Factory

Travel agency owned by Brazil Specialisten and offering packages of flights and hotels worldwide.

Responsible for the selection of hotels and destinations in the travel agency's offer. I traveled to potential travel destinations and sought partnerships with interesting hotels. The goal was to find hotels and destinations that could meet the requirements for delivering a premium-class feel and service. My tasks included negotiating hotel contracts, packaging offers, ensuring quality facilities and managing large budgets.

1999-2007
Hotell & Spa Villa Alskog Gotland

I built this business from scratch. Gotland's former diocesan manor was transformed into an art and culture center with a hotel and spa. The hotel was a member of the organizations Petit Hotels and Kulinariska Gotland for the food, location and service. During this time, I also developed an EU project for rural development that consisted of a network of craftsmen and led to a special concept for the hotel.

My work was mainly about developing packaging, remodeling and design of the hotel and spa. Budgeting, marketing, personnel and operations with about 4-20 people. Turnover about 4-5M per year.

The hotel was reviewed by Fodor's (America's largest guidebook) and awarded one star for best experience and service. A number of reports have been made by Gods & GÃ¥rdar and the magazine Lantliv.

2003-2005
Restaurant Kungsgården Roma

In parallel with the hotel business, we also ran this restaurant and café business. Here I was responsible for operations, working on personnel, planning, budget and development.

2005-2007
Staffing company Euromac

In parallel with the hotel business, I also ran Euromac as owner/CEO. Responsible for budget, planning and personnel. The company had offices in Västerås and Warsaw with recruitment of personnel in hotels, cleaning and construction. We had personnel hired out in Sweden and Norway in a number of locations. We handpicked the personnel in Poland from the office in Warsaw. We had a personnel pool of about 150 people. I ended my work here in 2007 when the company was closed down due to circumstances in the market for hired foreign labor.

1997-1999
Gumbalde Golf and Country Club Gotland

The business was run for 2 years and included 2 restaurant units and a nightclub. The restaurants were normally only open in spring-summer, but we managed to extend the period and had the business running all year round. After these 2 years, I left the business and bought Villa Alskog.

2005-2007
Neo Life

International sales manager in an American company. It all started from scratch and developed into a business where my work consisted of sales and business development internationally. My organization of salespeople that was developed extended across the country and also in a number of other Nordic and European countries. I had training and recruitment centers in all locations where the business was located. We started with sales figures in Linköping of 40,000 per month. The total monthly sales in the team at the end were about 20 million per month.

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